Channels
Website widget
Embed a branded chat widget that uses the same product theme and consent controls as the site.
Features
Powerful live chat features
Everything you need to deliver exceptional customer conversations.
Real-time Messaging
Instant two-way communication with typing indicators, read receipts, and message history.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
Chatbot Integration
Connect AI chatbots for 24/7 support and seamless handoff to human agents.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
Team Collaboration
Transfer chats, add internal notes, and collaborate with your team in real-time.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
Custom Branding
Match your brand with customizable colors, logos, and chat widget styling.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
Multi-language Support
Auto-translate messages and serve customers in 100+ languages.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
Advanced Analytics
Track chat volume, response times, satisfaction scores, and agent performance.
- One inbox for every channel
- Instant, real-time delivery
- Fully customizable widget
And much more...
Mobile Apps
iOS and Android apps for support on the go.
Quick Replies
Pre-built templates for faster responses.
Enterprise Security
End-to-end encryption and compliance.
Business Hours
Set availability and offline messages.
File Sharing
Send images, documents, and files.
Smart Notifications
Desktop and mobile push alerts.
Conversation Integrations
Turn every website conversation into support-ready customer context
LiveChat connects real-time conversations to tickets, profiles, and automation so agents can help without losing the thread.
Helpdesk
Ticket handoff
Create tickets from conversations with transcript context and customer metadata attached.
Automation
Bot escalation
Let chatbot flows answer common questions and hand complex conversations to available agents.
Real-Time Support
Built for teams that need fast replies without losing operational control
Use LiveChat to qualify visitors, answer support questions, and escalate issues into durable workflows.
Convert high-intent visitors
Offer real-time help on pricing, onboarding, and product pages when visitors need it most.
- Faster answers
- Higher conversion confidence
- Clear handoff to sales or support
Deflect repetitive questions
Pair live agents with bot prompts and knowledge suggestions for common support topics.
- Lower queue pressure
- Consistent responses
- More agent focus time
Preserve conversation history
Keep transcripts connected to profiles and follow-up tickets for future context.
- No repeated questions
- Better follow-up quality
- Searchable customer timeline
Why Ziqme
Live chat that stays connected to the rest of support
Ziqme LiveChat keeps conversations actionable after the browser tab closes.
CapabilityZiqme LiveChatLegacy tools
Handoff
Escalates to ticketing with transcript and customer metadata
Agent copies notes into another tool
Branding
Theme-aware widget and marketing site token alignment
One-off styles per widget
Operations
Queue visibility, routing hooks, and follow-up workflows
Conversation ends when chat closes
Built for customer conversations with operational memory
LiveChat is designed to respect consent, preserve context, and support governed escalation into Ziqme workflows.
- Consent-aware widget foundation
- Transcript-to-ticket continuity
- Shared customer context